Questions we reguarly get asked......
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When will my bike be picked up?
The collection dates are on your event page on our website with a 5 day window when you can expect your bike to be collected. 6 weeks before the event you will be sent your collection and drop off dates.
What is my luggage allowance with BikeBus?
Please keep luggage to the following sizes and shapes. (Approx 55cm x 40cm x 20cm up to 15kg weight) All items including helmet & track pumps must fit inside your sealed luggage. You will be sent an inventory form with your bike collection dates to complete & sign & to be placed in your bag or you can download one here. Additional luggage at £30 or wheels for £15 can be added to any booking.
Can I take my track pump?
You are welcome to take your track pump providing it fits completely into your luggage and it's not sticking out of the bag or attached as we can not be held responsible for loose items. We do have track pumps available for use at our race hub and there are pumps available in transition on race day.
When does my bike have to be handed back?
Straight after the race, our Race Hub is open till late and we must take your bike & luggage/kitbags back that night as the vans leave early the next morning. You may hand your empty luggage/kitbags to the team before the start of the race to enable the team members to place items straight into the luggage/kitbag after the race.
When will my bike be returned to me in the UK?
This will be confirmed with your collection dates but it is usually 4-5days later depending on event.
How is my bike transported?
The mechanic will take a video of your bike when you hand it over to verify its condition, then its front wheel is removed and the seat post is removed and taped and placed in a bag. The bike is then fork mounted into our unique racking system and then bolted in. The bike cannot move during travel or come into contact with any other bikes and the wheel and saddle are secured to the frame.
When will my bike be available at the event?
Depending on race day you will be able to collect the bike from the Wednesday or Thursday before.
What are the coached activities with the Bikebus?
You have access to the daily activities of swim practise, bike reccys, bike bus tour and transition walkthrough. Your event schedule will be emailed to you prior
What is a Race Tour?
Our Race tour includes accommodation, airport transfers, the option to add discounted bike transport and access to all our coached activities and full mechanical support.
What if I’m still away for my bike drop off?
We can drop at an alternative address if it’s still in our pickup zone.
I’m injured and have to pull out of the event can I receive a refund?
At any time, including an injury, there is an option for you to roll over your reservation to a later event, as injuries do occur, we try our best to accommodate your requests.
If you require a refund - more than 90days before the race you will receive a full refund,
- 61-90 days 50% refund,
- 60-31 days 25% refund
- under 30 days no refund.